Client's Charter Achievement

BIL.

DEPARTMENT OF PROMISE

ACHIEVEMENTS IN 2012
(JAN -  DEC)

% PERCENTAGE OF ACHIEVEMENTS IN 2012
(JAN-DEC)

ASSESSMENT AND PROPERTY MANAGEMENT DEPARTMENT

1.

• Valuation objection process appeals within 1 month

A total of 37 objections have been received and 37 appeals resolved

100%

• Transfer within 3 days

A total of 778 transfer applications received and 778 completed

100%

• Immediate change of address

A total of 376 applications were received and 376 completed

100%

ENFORCEMENT DIVISION

2.

• Public-serving complaints immediately and take action every complaint investigation within 24 hours except on public holidays and public holidays

A total of 209 complaints were received
A total of 182 complaints completed
A total of 27 complaints are still in action

87%

• Dog License Application-completed application and meet the requirements will be given a decision within 30 minutes

A total of 2036 dog license application has been processed and approved

100%

• Parking Validation Application Trade-complete applications and meet the conditions specified will be given within 7 days of confirmation

A total of 8 applications were received and given confirmation

100%

ENGINEERING DEPARTMENT

3.

• Serve immediately and take action every complaint investigation within 24 hours except on public holidays and public holidays

A total of 430 applications were received
A total of 301 completed applications
A total of 129 applications in action

70%

• Explaining the demand for payment no later than 9 working days after the full document

A total of 53 applications were received
A total of 53 applications completed

100%

• Application of a home building plan approval within 7 days from the date the application is complete

A total of 40 applications were received
A total of 39 applications approved
A total of 1 applications rejected

100%

• Building renovation approval within 7 days from the date of the complete application

A total of 226 applications were received
A total of 196 applications approved
A total of 30 applications rejected

100%

ONE STOP CENTRE (OSC)

4.

• Considering the simultaneous application :

-Planning Permission & Building Plans
= 108
-Estate Planning Permission & Applications
= 139

A total of 91 applications were received
A total of 72 applications completed
A total of 19 applications in process

79%

• Planning permission and within 108 days

A total of 15 applications were received
A total of 14 applications completed
A total of 1 applications in process

93%

• Building plan within 69 days

A total of 169 applications were received
A total of 163 applications completed
A total of 6applications in process

96%